Return, Replacement & Refund Policy

At ANBIN, your baby's health, safety, and hygiene are our highest priorities.

Since our products are specially designed for newborns and infants, they are classified as personal hygiene products. For hygiene and safety reasons, we do not accept returns or offer refunds for products that have been delivered successfully.

Replacement Eligibility

A replacement will be provided only if:

- You receive a damaged, defective, or incorrect product.
- You report the issue within 24 hours of delivery.
- You provide a clear, uninterrupted open-box unboxing video recorded from before opening the package, along with clear images showing the damage or incorrect item.

Please note:

- Claims without a valid open-box video may not be eligible for replacement.
- The product must be unused, unwashed, and in its original condition, with all tags and packaging intact.
- After verification, a replacement will be shipped at no additional cost, subject to product availability.

Refund Policy

Refunds are offered only if a replacement cannot be provided due to product unavailability or if the claim is approved and a refund is deemed appropriate by ANBIN.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Non-Returnable & Non-Refundable Cases

Returns, replacements, or refunds will not be accepted for:

- Used or washed products.
- Products damages not intimated within 24hrs after delivery.
- Incorrect size, design, or colour selected by the customer.
- Incorrect shipping address provided by the customer.
- Change of mind after the order has been delivered.

If you need any assistance, please contact our  support team with your order number and supporting evidence. We are always happy to help resolve genuine concerns.